Exchange Instructions:
Exchange Method: Within 7 days of the product appreciation period, please keep the original packaging and ensure the product remains intact. This includes the hang tag being unremoved, no signs of wear, no traces of smoke or perfume, and no washing or other human alterations. Please return the product along with any accessories, gifts, and the invoice. If the product is not returned in its original condition, CUBOX reserves the right to refuse the exchange.
Exchange Timeline: Once we receive the complete product for exchange, we will immediately send out a replacement. (It usually takes 5-7 business days from when you send the item to when you receive the new product.)
Shipping Costs for Exchanges: Shipping costs for exchanges are the responsibility of the buyer. Shipping fees are as follows: $60 for convenience store pick-up, $100 for home delivery. Please include the exchange request form and the shipping fee in cash in the package when sending it back. If the exchange is due to product defects or errors, the buyer is not responsible for shipping costs, and the return shipping fee will be refunded with the exchange package.
Definition of Product Defects: Major issues such as large stains or holes are considered defects. Minor issues such as loose threads or uneven stitching are not classified as defects. If there is a defective product, please inform us via the original purchase platform, and our customer service will handle the exchange promptly.
Impact on Discounts or Promotions: If the exchange causes the original purchase to no longer qualify for any discounts, free gifts, or free shipping, there may be additional charges, shipping fees, or the return of free gifts.
Before Processing an Exchange: Please notify us via email through the original purchase platform before proceeding with the exchange to check for the availability of the replacement item. Service hours: 09:00-17:30
For Any Questions: Please contact us through the following channels:
- Official Facebook: cuboxtaipei
- Customer Service Hotline: (04) 2225-1926
Return Instructions:
You may return the product within 7 days of receiving it during the hesitation appreciation period. The product’s external packaging must remain brand new and unopened.
The 7-day hesitation period means that within 7 days of receiving the product, you must keep the original packaging and the product intact. This includes the hang tag being unremoved, no signs of wear, no traces of smoke or perfume, and no washing or other human alterations. Please return the product along with any accessories, gifts, and the invoice. If the product is not returned in its original condition, CUBOX reserves the right to refuse the return or exchange.
To process a return, please first inquire via email or call the customer service hotline at (04) 2225-1926, where a representative will assist in confirming your return details.
The shipping cost for returns must be borne by the buyer. The buyer must use 7-11 store-to-store or home delivery shipping to return the product. Please ensure the return/exchange form is filled out and the product is properly packaged for return.
The product for return must be kept intact. A refund will be processed after the returned product has been received and inspected.
Refund for Convenience Store Pickup Orders: Once the product is inspected and accepted, please include your personal details (name, phone number, order number), and your bank or postal account information with the return package. We will complete the refund within 7 business days based on the provided account details.
Refund for Credit Card Purchases: We will process the refund to the original credit card account. After the refund is processed, it usually takes 7-14 days for banks to complete the transaction. The time required for the refund to appear may vary based on your credit card billing cycle.
If you have any questions, please contact us through the following channels:
- Official Facebook: cuboxtaipei
- Customer Service Hotline: (04) 2225-1926